Returns & Refunds

Returns Policy

Defective and wrong products shall be reported to us within 30 days since you have received your order.

Wrong products must be returned in the original packaging and include any manuals, cabling and accessories in saleable condition.

 

To return or exchange an item to us,

  • Please indicate your order ID
  • Please identify the reason for the return
  • Send it to the address on the return shipping label.
  • The product must be returned in a clean and well packaged condition

 

Upon original item receipt and satisfactory inspection, your refund or replacement will be processed. Usually we will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays). We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed.

 

Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.

 

  • The customer is reponsible for the return postage unless the return is a result of our error
  • Original shipping and handling costs are non-refundable.
  • We reserve the right to limit returns to unopened or defective products.
  • Digital codes are not returnable once redeemed

 

We do not accept returns of:

  • Any unwanted products simply because you changed your mind
  • Any product that has been opened (taken out of its plastic wrap)
  • Any product not in its original condition
  • Any product due to compatibility issues

 

Please contact us before return of any product.

Collection
When you visit this Website, HKP records your visit only as a 'hit' and does not collect any Personal Data about you.  The 'hit' records allow HKP to compile general statistics to show the number of visitors to this Website.
When you register for the Speedpost Online Account Service or the individual service provided under the Speedpost Online Account, HKP will collect Personal Data from you.  The Personal Data you provide will be used by Hongkong Post for provision of the services under your Speedpost Online Account.  The provision of some of your Personal Data in response to HKP's request is mandatory and, if you do not provide the mandatory Personal Data, HKP will be unable to register you with the Speedpost Online Account Service or to provide you with service thereunder.  The mandatory Personal Data includes without limitation, information such as your name, HKID, residential and company address, telephone number and e-mail address.