Returns & Refunds

Returns Policy

Defective and wrong products shall be reported to us within 30 days since you have received your order.

Wrong products must be returned in the original packaging and include any manuals, cabling and accessories in saleable condition.


To return or exchange an item to us,

  • Please indicate your order ID
  • Please identify the reason for the return
  • Send it to the address on the return shipping label.
  • The product must be returned in a clean and well packaged condition


Upon original item receipt and satisfactory inspection, your refund or replacement will be processed. Usually we will process your refund or replacement within 7 business days (not including Saturday, Sunday, or holidays). We will notify you via email with the details of your refund or replacement order as soon as it has been fully processed.


Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.


  • The customer is reponsible for the return postage unless the return is a result of our error
  • Original shipping and handling costs are non-refundable.
  • We reserve the right to limit returns to unopened or defective products.
  • Digital codes are not returnable once redeemed


We do not accept returns of:

  • Any unwanted products simply because you changed your mind
  • Any product that has been opened (taken out of its plastic wrap)
  • Any product not in its original condition
  • Any product due to compatibility issues


Please contact us before return of any product.

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