Shipping & Tracking

Worldwide Shipping

We ship worldwide daily, pack with care.


Shipping Address

We accept PayPal only.

We only ship PayPal payment shipping address. If you want to change the address, you should add a new shipping address before payment.


Shipping Fee

Standard shipping - Registered Airmail by DHL Global Mail (with tracking number). 

 

  • Shipping cost for standard video games are fixed unless otherwise stated:
  • First item US$5.99, each additional US$3

 

Lithium battery products such as dualshock & controller will be shipped via Singapore Post, handling time is 1-3 business days.

Express shipping is available for selected countries, please contact customer support for more information.

Tracking number wil be provided within 1 business day after shipment. 


Import procedures for Argentina customers

Standard shipping - Registered Airmail by Hong Kong Post / DHL Global Mail (with tracking number)

PUERTA A PUERTA / DOOR TO DOOR

To have the package arrive at your house: 1 payment AFIP (taxes) + 1 payment mail Argentine (admin fee)

Through the website of the AFIP argentino, declare the value (e.g. 10 USD) of the articles that will arrive per package, then pay 50% taxes of the declare value. (e.g. 5 USD)

After you pay the taxes you will have to wait 10-12 days until the customs approve the payment. 

They will send you a letter document indicate to you if you have to go to the post office to withdraw the shipment or arrives at your house

Track & Trace - Correspondencia con origen internacional y destino nacional

https://www.correoargentino.com.ar/formularios/oidn


Handling Time

The period that we usually take to retrieve the products you ordered, pack and ship them to you.

Most orders are processed within 24 hours of cleared and confirmed payment provided that the items you ordered are in stock.

Stock availability is indicated in each product description on our web site, but high-demand items sometimes sell out faster than our web site indicators can display.

Currently we processes and ships items Monday to Friday. Orders placed on Saturday or Sunday will be processed and/or shipped the following business day.

 

We will not be processing or shipping orders on general holidays.

Please note that security measure such as payment verfification for high value orders may cause delay of processing time.


Shipping Time

The total number of business days (Monday - Friday) it takes you to receive your order, not including processing time.

 

By DHL Global Mail

Estimited Delivery time (for reference only)

Destination

Delivery Time 

(Working Days)

Europe
Austria 5~7 
Belgium 5~8 
Croatia 6~9 
Czech Republic 7~12
Denmark 6~9
Finland  8~10
France 9~15
Germany 7~11
Greece 9~15
Hungary 8~11
Ireland 8~13
Israel 9~15
Italy 11~15
Netherlands 8~10
Norway 8~13
Poland 7~10
Portugal 9~15
Russia 20~25
Slovakia  9~15
Slovenia 9~15
Spain 9~15
Sweden 6~9
Switzerland 7~12
Turkey 9~13
Ukraine 9~15
United Kingdom  7~10
Americas
USA  7~10
Canada  10~14
Brazil  7~17
Chile  7~17
Mexico  7~17
Asia-Pacific
Australia 5~10
New Zealand 6~10
Rest of World 7~17


Other shipping option:


USA / UK warehouse 

For USA only - ship from US warhouse by USPS / UPS 3-7 working days.

For UK only - ship from UK warehouse by Royal Mail 3-5 working days.

e-Express service (by Hong Kong Post) has been extended to Brazil, Netherlands, Switzerland, Sweden, Denmark, Israel & Japan on 14 November 2016   

e-Express offers senders end-to-end visibility of the items sent to receivers as well as extra convenience. The service comes with the following features:

  • Destination: United States, Canada, Brazil, Great Britain, Russia, France, Germany, Netherlands, Switzerland, Norway, Sweden, Denmark, Israel, Australia, New Zealand, Japan, South Korea, Singapore and Vietnam
  • Weight: 2kg or below
  • Delivery speed: It will take 7 to 14 working days for mail items to reach recipients (subject to flight availability and progress of customs clearance and aviation security check, etc.).
    Mail items will be treated as priority mail in the destinations, speeding up mail processing.
  • Mail tracking: Provide end-to-end online visibility of mail items from sender to receiver
  • Signature service: No
  • Certificate of Posting: A Certificate of Posting can be downloaded from EC-Ship Online Portal within six months from the date of posting

http://www.hongkongpost.hk/en/sending_mail/international/air/eexpress/index.html

 

However, under certain circumstances such as peak shopping season (Christmas) delivery time could be 1-2 weeks longer than expected.

Delay may caused by the customs clearance process or weather condition in transit which are out of our control.

We will keep you update by in case anything that cause delay of shipment.


Customs Fee

Send as gift and mark low value

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.


Stock Availability

Please read these explanations of shipping times according to stock availability:

  • Usually ships in 24 hours
    This product is in stock usually ships within 24 hours after your order is placed.
  • Pre-Order 
    This product has not yet been released from the publisher or manufacturer, but we are currently taking preorders for it. We will ship you your order as soon as it is available (preorder items usually ship out within 1-2 business days after release)
  • Out of Stock
    This product is currently unavailable from the manufacturer. We are not accepting orders for it at this time. Please check our web site for future availability. You can subscribe to back-in-stock email notification.

 

Buying INSTOCK and PREORDER together - If you order items with different stock availability, for example, an in-stock item along with a pre-ordered item - the order will be shipped when every items becomes available to ship, so please do not order in-stock item with pre-order item in order to avoid delay in shipping. 


Tracking Your Order

We will email you tracking number with link to trace within 1 working day after order shipped.

 

If you still are not able to locate the package and it is past the shipping timeframe, please contact us so we may be able to resolve the issue.


 


Collection
When you visit this Website, HKP records your visit only as a 'hit' and does not collect any Personal Data about you.  The 'hit' records allow HKP to compile general statistics to show the number of visitors to this Website.
When you register for the Speedpost Online Account Service or the individual service provided under the Speedpost Online Account, HKP will collect Personal Data from you.  The Personal Data you provide will be used by Hongkong Post for provision of the services under your Speedpost Online Account.  The provision of some of your Personal Data in response to HKP's request is mandatory and, if you do not provide the mandatory Personal Data, HKP will be unable to register you with the Speedpost Online Account Service or to provide you with service thereunder.  The mandatory Personal Data includes without limitation, information such as your name, HKID, residential and company address, telephone number and e-mail address.